pvpvip Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how pvpvip ("pvpvip," "we," "us," "our"), the operator of the online gaming platform accessible at pvpvip.club (the "Platform"), collects, uses, stores, shares, and protects personal information relating to registered players, visitors, and prospective users ("you," "your") who interact with the Platform from the Philippines or elsewhere.

This Policy applies to all personal data processed by pvpvip in connection with the registration, operation, and closure of player accounts, including information provided during Know Your Customer (KYC) verification, payment processing, and customer support interactions. This Policy should be read alongside the pvpvip Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

By accessing the Platform or creating a pvpvip account, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

2. Data Controller

pvpvip is the data controller responsible for the personal information collected through the Platform. For all data privacy matters, including the exercise of your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you may contact our designated Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy.

3. Information We Collect

pvpvip collects the following categories of personal information:

pvpvip does not collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for KYC compliance and responsible gaming obligations.

4. How We Use Your Information

pvpvip uses your personal information for the following purposes:

• Account management: Creating and maintaining your pvpvip player account, verifying your identity, and managing your login credentials;
• Payment processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and USDT; complying with anti-money laundering (AML) obligations;
• Platform operation: Delivering game content, calculating winnings, processing bonus claims, and maintaining platform integrity;
• Regulatory compliance: Meeting obligations under Philippine law, PAGCOR regulations, RA 10173 (Data Privacy Act), and RA 9160 (Anti-Money Laundering Act) and its amendments;
• Security & fraud prevention: Detecting unauthorized access, fraudulent activity, collusion, and prohibited conduct as defined in the Terms & Conditions;
• Responsible gaming: Monitoring for indicators of problem gambling, enforcing self-exclusion requests, and applying deposit/loss limits set by the player;
• Customer support: Responding to queries, resolving disputes, and providing technical assistance;
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may withdraw consent at any time via Account Settings.

5. Legal Basis for Processing

pvpvip processes your personal data on the following legal bases under RA 10173 and applicable regulations:

• Contractual necessity: Processing required to perform the player agreement (Terms & Conditions), including account operation, payment processing, and game delivery;
• Legal obligation: Processing required to comply with PAGCOR regulations, AML obligations, tax reporting, and data retention mandates under Philippine law;
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and analytics for platform improvement;
• Consent: Marketing communications and optional analytics cookies, where you have expressly opted in.

6. Sharing Your Information

pvpvip does not sell your personal information. We share personal data only in the following limited circumstances:

• Payment processors: GCash (Globe Fintech Innovations), PayMaya (Voyager Innovations), BPI, BDO, and crypto payment gateways — solely for transaction processing;
• Game providers: Licensed third-party game studios receive only the minimum data necessary to deliver game content and calculate outcomes. No personally identifiable financial data is shared with game providers;
• Identity verification providers: KYC/AML service providers for document verification and liveness detection;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine authorities, as required by law;
• Professional advisers: Legal, audit, and compliance professionals under binding confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or restructuring of pvpvip, player data may be transferred to the successor entity, subject to the same privacy protections.

All third-party service providers who process personal data on behalf of pvpvip are bound by data processing agreements requiring them to maintain appropriate security measures and use data only for specified purposes.

7. Data Retention

pvpvip retains personal data for as long as necessary to fulfill the purposes outlined in this Policy and to comply with applicable legal obligations. Specific retention periods are as follows:

• Active account data: Retained for the duration of your account plus five (5) years after account closure, in compliance with AML recordkeeping requirements;
• KYC documents: Retained for five (5) years from the date of verification or account closure, whichever is later;
• Transaction records: Retained for five (5) years in accordance with RA 9160 and related BSP regulations;
• Support communications: Retained for two (2) years from the date of the last interaction;
• Marketing preferences: Retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with pvpvip's data disposal procedures.

8. Cookies & Tracking Technologies

pvpvip uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use are:

• Essential cookies: Required for platform login sessions, security tokens, and load balancing. These cannot be disabled without breaking core platform functionality;
• Analytics cookies: Used to understand how players interact with the Platform (e.g., pages visited, session duration, error frequency). These are optional and subject to your consent;
• Preference cookies: Store display preferences such as language and notification settings.

pvpvip does not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie settings via your browser's privacy controls. Note that disabling essential cookies may prevent access to pvpvip login and account features.

9. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by pvpvip:

• Right to be informed: The right to know how your personal data is being collected and processed;
• Right to access: The right to request a copy of the personal data pvpvip holds about you;
• Right to correction: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure / blocking: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to damages: The right to claim compensation for damages caused by inaccurate, incomplete, or falsely processed personal data.

To exercise any of these rights, please contact pvpvip's Data Protection Officer at the address provided in Section 13. We will respond to all verified requests within fifteen (15) business days.

10. Security Measures

pvpvip implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your browser/device and the pvpvip Platform;
• AES-256 encryption for personal data and financial records stored at rest;
• Role-based access controls (RBAC) ensuring staff access only the data necessary for their specific functions;
• Multi-factor authentication (MFA) for all pvpvip administrative systems;
• Regular penetration testing and vulnerability assessments by independent security firms;
• Automated anomaly detection for unusual login patterns and transaction activity;
• PCI-DSS compliant payment processing for all card-based and e-wallet transactions.

Notwithstanding these measures, no internet transmission is completely secure. pvpvip cannot guarantee absolute security but will notify affected players and the NPC in the event of a data breach in accordance with RA 10173 breach notification requirements.

11. Children's Privacy

The pvpvip Platform is strictly for adults aged 21 years and older in accordance with PAGCOR's mandatory minimum age requirement for online gambling in the Philippines. pvpvip does not knowingly collect personal information from any individual under the age of 21. If pvpvip becomes aware that it has collected data from an underage individual, the account will be immediately closed and all data deleted. If you believe an underage person has registered on pvpvip, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

pvpvip may update this Privacy Policy periodically to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or a prominent platform notification at least seven (7) days before the changes take effect, where practicable. The "Last updated" date at the top of this Policy will be revised accordingly. Continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the changes.

13. Contact & Data Protection Officer

For all privacy-related inquiries, data subject access requests, or complaints, please contact the pvpvip Data Protection Officer: